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FAQ

Frequently Asked Questions

What are the restrictions for a free month of service?

Must be a new customer, must sign up for weekly service by July 31st, 2024. Only regular weekly service will be free, does not apply to any repairs.

What services does Poppys Pool Pros offer?

Poppys Pool Pros offers a range of services to keep your pool clean, safe and enjoyable. They include weekly maintenance, pool inspection, pool cleaning, water testing and treatment, system repairs, pump repairs, electrical repairs, filtration repairs, pressure washing, stone sealing and more.

Do I get the same tech every week?

Absolutely! Each route has a designated tech, so it'll be the same person taking care of your pool. However, sometimes we move techs to different routes in case someone requests off or may be out sick.

How do repairs work?

If you need something repaired and you want us to come out and do a diagnostic, we charge $150. If you decide to move forward with the repair the $150 will be applied to your total bill. Work orders $3,000+ require a 50% deposit to get scheduled, all other work orders require a card on file and final payment is due after service is completed.

Who determines what level my pool is?

As the pool owner, you should have a pretty good idea what level your pool is. However, once you come on board and we come do an initial assessment, we'll figure out what level you're in and how many gallons. Most of the time we can tell which level you are from satellite images.

What if my pool is over 28,000 gallons?

Our pricing works on a sliding scale, so once we know how many gallons we can provide you with an accurate price.

Are your pool technicians licensed or certified?

All of our pool technicians are Certified Pool Operators, as well as PCTI certified through HASA and go through the Orenda 4 Pillars training. Any technician that is doing repair work has their Texas Residential Appliance Installer's License.

What do you mean by a "pool reset"?

Every pool tech seems to do something a little different in how they manage the water. We have a system in place for taking care of a chlorine or a salt water pool. All of our techs treat pools the exact same way. In order to do this, we have to get your water balance in the correct zones from the start so you have amazing water moving forward!

On your first few visits, we'll "reset" the water balance, if needed. This could mean lowering your water level to remove high CYA, Calcium or TDS. Lowering the Total Alkalinity and using aeration to raise the pH only. We wont know if anything is needed until we test the water chemistry, but we'll go over everything with you and create a reset plan together. The cost for a pool reset can range anywhere from $50-$1,500. The higher end example is if your pool has been dormant for awhile or very green.

How do I figure out how many gallons my pool is?

There is a simple formula you can do!

Length X Width X Average Depth X 7.5 = volume (in gallons)

To get the average depth, add the shallow end depth and the deep end depth together and divide by 2.
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There are 7.5 gallons in each cubic foot, multiply the cubic feet of the pool by 7.5 to get the volume of the pool.

How do you train/vet your techs?

All of our technicians undergo a background check and drug screening. They train with one of our lead techs for 30 days then they go though CPO and PCTI training for 2 weeks. After completion they are given their own routes.

This is why we may have a wait list at the time of your inquiry, this ensures that we have enough technicians to service our existing clients before we can open new spots. Thank you for understanding.

Why am I being added to a "wait list"?

We are slow to hire and our new hires go through an extensive training period before we open a new route for them. This ensures we can continue to provide the best pool care to all of our clients.

If you were added to our waitlist that means we are at capacity and are in the process of training a new technician. Once they are fully trained we will call/email you and if you are still interested in having us take care of your pool, we'll get started! We go down the list in the order you were placed on it.

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